Are you not completely satisfied with a product, or would you like to exchange it?
- For telephone purchases and purchases made through our webshop, a legal cooling-off period of 14 days applies. For purchases made in the Vij5 showroom, no cooling-off period is applicable.
- Products can only be returned in undamaged condition and in their original product packaging.
- Return shipping costs are always the responsibility of the customer.
- Returns are not possible for custom-made items.
Return Process:
- Please contact us within 14 days of receiving your order if you wish to return a product.
- Please include your order number for reference.
- While it is not mandatory, we would appreciate knowing the reason for your return.
- Once approved, you can return the product to the address below. Please check if the original shipping box is still suitable for safe return shipping. If not, please use a new box!
- Once we receive the product, we will inspect it as soon as possible and refund the purchase amount via the original payment method.
Good to know:
We are a relatively small company and work closely with individual designers, meaning their studios are directly connected to us. We greatly appreciate it when customers place thoughtful orders to help minimize unnecessary returns. Thank you in advance!