Shipping

Most items are available from stock with free shipping (within the Netherlands) from 35 euros.

We strive to ship items that are in stock within 1 or 2 working days.

Some products have a specific delivery time mentioned, because we have the parts in stock, but assemble the item to order.
For custom-made orders we will always contact you.

After payment you will receive a confirmation of your order by e-mail and after shipment you will receive a track & trace code via Sendcloud, GLS or Fietskoeriers.

If your order confirmation states "backordered", this means that the product will be shipped as soon as it is back in stock.

Return policy

Are you not completely satisfied with a product or do you want to exchange it?

  • A statutory cooling-off period of 14 days applies to telephone purchases and purchases via our webshop. No cooling-off period applies to purchases in the Vij5 showroom.
  • Products can only be returned in undamaged condition in original product packaging.
  • The return costs are always at the expense of the customer.
  • Returns are not possible on custom-made items.

Step-by-step plan for returns:

  • Please contact us within 14 days of receipt if you wish to return a product.
  • Please state the order number for the sake of completeness.
  • We would appreciate knowing the reason for the return, but it is not obligatory to state it.
  • After approval you can return the product to us at the address below.
  • Upon receipt, we will check the product as soon as possible and refund the purchase price via the payment method used.

Good to know:

We are a relatively small company and work intensively with individual designers so their studios are directly linked to us. We would therefore appreciate it if you would place an order knowingly in order to avoid unnecessary returns. Thank you in advance!

Our return address:

Vij5
t.a.v. Retour
Hallenweg 1E
5615PP Eindhoven